We know there is a lot of uncertainty around COVID-19 and the potential impacts it may have on small businesses across the country. Given escalating concerns related to the spread of the novel coronavirus, we felt it was important to communicate the actions OnDeck Canada is taking to protect the health of our employees while supporting the financial well-being of our small business clients during this uncertain time.


OnDeck Canada is open for business and we are prepared.

The safety and wellbeing of our employees is paramount. In the wake of growing concerns around COVID-19, we’ve mobilized and put a number of safety measures in place. We created a Pandemic Response Team to closely monitor the situation and help maintain agility as things inevitably continue to evolve.

Across the business, currently in effect:

  • Employees that have traveled to areas impacted by the COVID-19 are required to work remotely for a period of 14 days.
  • All business travel and corporate social events have been suspended.
  • All employees are prepared and equipped to work remotely in order to maintain regular support and service levels.

The above actions allow us to safeguard the wellbeing of our people while ensuring our ability to offer the same level of service and support we are known for, without any disruption.

OnDeck Canada stands ready to see Canadian SMBs through this period of instability.

As the situation continues to unfold, we’re prepared to support our Canadian small businesses through this challenging time. To our customers, we stand ready to see you through any potential instability this may cause. Know that we have taken the appropriate steps to ensure that we can continue to serve your needs – whether that be through access to additional financing or customer service support should you have questions about your account. We’re here for you, reach out to us at customer.service@ondeck.ca.

The health and safety of all Canadians is important to us.

OnDeck Canada is doing its part to help limit the potential for community spread. Your personal health and safety are as important to us as the financial health of your business. It’s vital that we all remain well informed as this situation continues to evolve. Here are some helpful resources and reliable information we’ve found from the World Health Organization and Public Health Agency of Canada.

To those who have been impacted by the virus, know that you’re in our thoughts. We wish you a safe and speedy recovery.

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