Information We Collect
We collect the following information from you:
- Contact information such as name, business name, email address, mailing address, phone number, and optional Social Insurance Number;
- Financial information such as bank statements, credit card statements, your average bank balance, personal and business credit history, payment behavior, bank account information, and tax ID number;
- Unique identifiers such as username and password, and IP address; and
- Business information including company size, and business type.
- Information to verify customer identity
- Information to determine qualification for financing
In addition to collecting information via our Website and Mobile App, we may also conduct a site visit to collect information, and obtain information and external data used by lenders to process applications and complete and manage transactions, e.g., from credit reporting agencies and other vendors, as well as from social media. Once you are an OnDeck customer, we may reach out to you for, or otherwise obtain, information if you decide to renew your loan or as otherwise needed to provide the Service.
Use of Information
We use the information we collect to:
- Compile, save, use and analyze your Personal Information in both a personally-identifiable form and as part of an aggregated data;
- Operate, maintain, improve, and provide to you the Service and to conduct our business, including our own lending and referring you to third party small business lenders;
- Verify your identity and conduct appropriate diligence;
- Register you as a user and identify you when you sign in to your account;
- Process your application and determine whether or not your business qualifies for one of our financing products;
- Process your business financing product account, including deducting automatic payments;
- Communicate with you to send order confirmations, respond to customer service requests, send marketing communications, and send account update notifications;
- Post and review your comments on our blog.
- Conduct research and analyses to better understand our customers; and produce data analytics and reports containing anonymized summaries of Personal Information and other information that is not Personal Information (such information, “General Information”) that we share with business partners. General Information may include Personal Information that has been aggregated, anonymized, and will not identify you.
Privacy and Sharing of Information
We will provide your Personal Information, which may include application information, to our trusted business partners, third party lenders of OnDeck products, service providers, and subsidiaries and affiliates to provide financing and/or to provide services to help us with our business activities, such as offering customer service, processing credit checks or secure data storage, and other similar services. These companies are authorized to use your Personal Information only as necessary to provide these types of services to us. In addition, we may share your basic information (name, company name, phone number, email address and requested loan amount) with one of our business partners to market their services to you, provided, however, if you do not want us to share your Personal Information in these circumstances with these business partners, please contact us to opt-out by email at firstname.lastname@example.org or by postal mail at the contact information listed below. In addition, we may also share General Information for the same reasons as we provide Personal Information and for business partners and others to conduct analyses and research and track marketing performance or as otherwise provided in the Tracking Technologies part herein.
Some of our pages utilize framing or white-labeling techniques to serve content from our partners while preserving the look and feel of our Website. For example, our Careers page utilizes white-labeling techniques. Please be aware that in these instances you are providing your Personal Information to these third parties and not to OnDeck.
We may also disclose your Personal Information:
- As required by law, such as to comply with a subpoena, or similar legal process, including in a bankruptcy proceeding;
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a request from a governmental entity;
- If OnDeck is involved in a merger, acquisition, or sale of all or substantially all of its assets or equity, in which case, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information; and
- To any other third party with your prior consent to do so.
User Access and Choice
If your Personal Information changes, or if you no longer desire our Service, you may correct, update, amend, delete/remove (at OnDeck’s discretion and as required by law), ask to have it removed from a public forum or testimonial on our Website or deactivate it by emailing our Customer Support at email@example.com or by contacting us by postal mail at the contact information listed below. We will respond to your request within 30 days. Note, while you can make a request to have your Personal Information deleted or removed, OnDeck will consider each request on an individual basis and comply where required by law or where it deems appropriate in its sole and reasonable discretion.
We will retain your information for as long as your account is active or as long as reasonably useful for commercial purposes. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
OnDeck and our business partners may contact you to offer you products and services that may be of interest to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails, telephone solicitations or other forms of contact from OnDeck and our trusted business partners by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or by contacting us by email at firstname.lastname@example.org or by postal mail at the contact information listed below.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve marketing, analytics, and Website functionality.
We partner with third parties to display advertising on our Website and manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertisements. You will continue to receive generic advertisements.
Security of Information
OnDeck takes the security of your information very seriously. Your information is securely sent to OnDeck with 128 bit-encryption over the Transport Layer Security (TLS) protocol. This creates an encrypted connection between your browser and our servers. Thus, when you enter sensitive information (such as a bank account number) on our order forms, we encrypt the transmission of that information. If you have any questions about the security of your personal information, you can contact us at email@example.com.
If you allow OnDeck to see your banking information online rather than in paper form, it is on a read-only basis. We do not have access to change, edit, or modify bank account information in any way. OnDeck employees cannot view your banking username and passwords.
Links to 3rd Party Sites
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us by email at firstname.lastname@example.org or by postal mail at the contact information listed below. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our Website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us by email at email@example.com or by postal mail at the contact information listed below.
Social Media Widgets
Changes To This Policy
1100 Rene-Levesque, Suite 1825
Montreal, Quebec, H3B 4N4
To opt-out of marketing communications: please use one of the communication methods below, and include your full name and business mailing email addresses and account number. Once we locate your contact information based on the information you provide us, it will be removed from our databases and mailings lists.
- Send an email to firstname.lastname@example.org
- Send a letter to:
ATTN: Marketing Opt-Out
1100 Rene-Levesque, Suite 610
Montreal, Quebec, H3B 4N4
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.